frequently asked questions
This section contains a wealth of information, related to our website and its properties. If you cannot find an answer to your question, please contact us and we will be happy to answer any questions.
You can contact us by clicking the contact us button, and fill in a request by email or by the phone numbers on the site
Our packages and charges are on the our package page and are outlined in full detail.
Choosing our company you are safe in the knowledge that we deliver what we we say, and are one of the most competitive companies on the market.
Yes we provide all Linen / towels / bath mats / tea towels, 100% white Egyptian cotton bedding / towels/ bath mats and tea towels. Due to managing a high volume of properties throughout Cornwall, having the storage for each separate house would become impossible therefore unfortunately we do not cater for the laundering of private linen.
We offer 7 days a week changeover so there is no restriction. However in high season our most popular days are Fridays and Saturdays.
We do advise all customers to ask guests to Depart at 10AM And Check in between 3/4pm.
There is no minimal time frame needed for last minute bookings due to all our properties are cleaned upon your departure of your guests last stay, however there may be sometimes where the property is left for several weeks where by the linen needs to be put on for your guests arrival if this is the case this is not a problem we can send staff out immediately to ensure this is ready for there arrival.
Yes we can arrange any of the service above however there will be an admin one off fee of £15.00 for us to arrange this.
Mainly weekly, please refer to your service agreement.
Every customer is assigned there own facilities manager who will look after your property throughout your term with us.
3 months notice is required to Terminate your agreement with Flint HHMC however in the event that Flint HHMC and the client are in mutual agreeance that services are not meeting requirements, the contract can then be terminated with immediate effect with all services ceasing.